Welcome to the Angelic Envy Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its Terms & Conditions, by selecting Print from the File menu of your internet browser.

Buying Terms & Conditions

Definitions & general considerations

“We” and “us” means Angelic Envy, which is the trading name of Voodoo Black Ltd.

“Website” means the website at www. angelicenvy.com

“You” means the person using the Website to purchase any of our goods online.

“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children’s goods for purchase by people over 18.

Returning goods after despatch 

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 7 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 7 days after the day following delivery of the goods.

Faulty goods

If you do receive faulty goods, please follow one of the procedures below:

Incorrect, Damaged or Faulty Items

In the unlikely event of any incorrect, damaged or faulty goods being delivered please email us at support@angelicenvy.com immediately and we will arrange for replacement items to be sent out. You have 14 days from the date of receiving the item to return it to us to the following address:

Angelic Envy

Unit 1, Minny St, Cardiff, CF24 4DX, United Kingdom

Non Delivery

If your order has not been delivered within the quoted delivery timeframe please email us at  support@angelicenvy.com immediately. Please do not contact us before the end of the delivery period.

Change of Mind

If you buy direct from Angelic Envy you have rights as a consumer under the Distance Selling Regulations.

If the items you purchase are simply not wanted you can return them, with the exception of earrings. The Goods must be unused and returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods only.

This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund the purchase price. (Please note that you will have to cover the costs of returning the items to us).

Returns Exclusions

We cannot accept returns or refunds on any Ear Rings, Ear Studs or sets containing these. This is due to UK Health & Safety and hygiene regulations.

Should you have any specific enquiries please email us on info@angelicenvy.com 

Returns Procedure

Due to the highly fragile nature of our items we strongly recommend that you use signed for service when returning items to us.

Please wrap return items securely, using the original delivery packaging, and remember to include your full order details so that we can identify your order easily on its return.

Once we’ve received and checked the items, we will apply your refund.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up a percentage of the original selling price from the refund amount.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

When will I receive my goods? 

We will send you a Despatch Email as soon as your goods have been despatched.

We will not be liable for delays in delivering your goods as the goods are delivered by a 3rd party, where such delay is due to reasons outside of our control.

Product availability

If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

Pricing and payment

Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.

eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee our ability to honour the prices shown in the eCatalogue(s) if you order after the stated date; however the current price for any goods will always be shown on the goods’ detail page on the Website.

Our Liability

While we make every effort to ensure our Website is as accurate, current, and complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • Loss, damage, death or personal injury resulting from our negligence;
  • Fraud or fraudulent misrepresentations;
  • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • Defective products under the Consumer Protection Act 1987; or
  • Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.

These Special Offers and Competitions Terms & Conditions apply to selected items available for purchase on this Website.

If you return an item under our 7 day cooling off period for or with which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Your legal rights remain unaffected.

Free gift offers valid while stocks last.

Where an offer mentions that an item is reduced in price, e.g. half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

WEBSITE CONTENT

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

YOUR OBLIGATIONS

You will not:

  1. Use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. Upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. Use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. Create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. Frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates’) names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. Attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

USER GENERATED CONTENT

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user’s opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

OUR LIABILITY TO YOU

While we make every effort to ensure our Website is as accurate, current, and complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an “as is” and “as and when available” basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to info@angelicenvy.com and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.